![]() Please install the OEM driver and test if you are able to select the desired resolution. (Repeat steps 2.5.1 through 2.5.4 until the device gets listed as " Microsoft Basic Display Adapter").Ģ.6- Test if you are able to select desired resolution.ģ- Once the tests in steps 1 and 2 are completed, let's test with the customized graphics driver provided by Microsoft*. At this point we can remove Legacy drivers from Device Manager:Ģ.5.1- Right-click on “Intel HD Graphics” or similar, and select “Uninstall Device”.Ģ.5.2- In the pop-up window make sure “Delete the driver software for this device” is checked.Ģ.5.4- Restart. (if applicable).Ģ.4- Confirm in Device Manager > Video/Display Adapters the controller is listed as " Microsoft Basic Display Adapter" > if not, repeat steps 2.2 through 2.4.Ģ.5- If the adapter continues to be listed as "Intel HD Graphics" or similar, and no other Intel Graphics driver is listed under "Programs and Features" for removal, then it means Windows has switched to a previously installed Legacy driver. ![]() Note: Before going through the steps below, please download and save to your computer the OEM customized graphics driver provided by Microsoft*.ġ- Check with the display manufacturer LG* if there are firmware or driver updates available/pending for your display that needs to be downloaded/installed.Ģ- Test the display using only the Microsoft® Basic Display Adapter.Ģ.1- Disconnect from the Internet so no new drivers are automatically installed by Windows Update.Ģ.2- Uninstall the Intel® UHD Graphics 620 driver from Windows® > Apps and Features. Having said that, we would like you to try the following steps to check the behavior: We recommend you work with your computer manufacturer before installing our driver so you don’t lose features or customizations. The driver or software for your Intel® component might have been changed or replaced by the computer manufacturer (OEM), in this case, Microsoft*. Your Surface Pro 6 tablet may be a highly customized system. We noticed you are using the Intel® generic graphics drivers. Thank you for your response and the information provided. Mini-Display port to HDMI cable from Surface Pro Display port Dongle and on board display port Other PC with same monitor (Surface Pro 3) worked perfectly 2560x1080 Hz using Surface on-board display portĥ- How are you connecting the display to the system? Please include the video ports on both sides (PC and display) and if you are using a straight-through connection or adapters. ![]() Same resultĤ- Have you tested a different display or have you tested this display on another computer? If yes, please provide details including PCs brand and models: Yes. Same result – Low res display.Ģ- Please provide a screenshot of the options offered by Intel® Graphics Command Center: See IGCC-Captureģ- Have you tested different video cables and different video ports? For instance, DisplayPort™. TXT file to this thread.ġ- Have you tried selecting a lower refresh rate? If yes, what is the behavior, and please provide details? Yes.
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